Once your order ships you'll receive a tracking email. Small items usually show tracking within 48 hours. Larger furniture travels by freight, and detailed tracking usually appears once it's with the delivery carrier for the final stage. If you'd like an update before then, contact hello@victoriaqueen.com.
It depends on the item. In Australia, small items usually arrive within 10–20 days, medium items such as pendant lights and bedside tables within 3–4 weeks, and large furniture within 6–12 weeks. Customised items can take an extra 1–3 weeks. See our Shipping Policy for full details.
Orders are processed within 1–2 business days of payment clearing. Small items are usually dispatched within a week. Made-to-order or customised furniture can take 1–3 weeks before dispatch.
Large furniture such as sofas, dining tables and coffee tables travels by sea freight. In Australia, non-timber furniture usually takes 6–10 weeks and timber furniture 8–12 weeks. Some items may take longer, and we'll let you know if your order is delayed.
Yes. Detailed tracking usually becomes available once your item is with the delivery carrier for the final stage of its journey. Until then, contact hello@victoriaqueen.com and we'll give you an update.
Some items are made to order. Customised pieces (colour, material or size) can take an extra 1–3 weeks before dispatch. We'll let you know if your order is affected.
All our prices are inclusive of shipping cost for any order over $250.00
All tracking information is provided via an automated email once your order has shipped. You can also track your order on our Track page under Customer Care.
Yes. We can customise colour selections and materials for many of our products. Some sizes may also be customised, depending on the item. Contact hello@victoriaqueen.com with your request. Customised items can take an extra 1–3 weeks before dispatch.
Please contact the Victoria Queen Customer Care Team, who will promptly provide you with a solution: hello@victoriaqueen.com
Items from the same order may arrive in separate deliveries. If you haven't received everything within the estimated delivery time, please contact the Victoria Queen Customer Care Team: hello@victoriaqueen.com
We accept credit and debit cards, including Visa, Mastercard and AMEX. We also offer PayPal, Google Pay and Apple Pay.
We offer a ‘no return policy’ due to change of mind. We only accept return orders that are considered faulty in accordance with our warranty terms. Goods damaged while in transit will be considered at our discretion. Please list our 'Refund + Warranty Policy' located at the bottom of our home page.
Please visit our 'Refund + Warranty Policy' located at bottom of our home page under 'Policies'.
Please contact the customer care team at hello@victoriaqueen.com for any questions or concerns.
Our Customer care team will respond to you within 24/48 hours.
We are an Australian based company whom have several warehouse's located internationally.
