How long does shipping generally take?

Shipping can take anywhere from 10-14 business days as disclosed on our website under ‘Terms & Conditions’. We source our products from a variety of different suppliers hence why shipping times can vary. Factors such as destination play a huge part into this also.. Also, please consider shipping may take longer due to any global economic conditions.

How quickly will you post my item?

We post all items once payment has cleared into our account which is generally between 1-3 days 

How long does sea freight shipping take?

Sea freight typically takes 4-6 weeks for delivery to your doorstep

Is sea freight shipping trackable?

The direct transportation from the port to your location without intermediary stops for scanning prevents us from providing real-time tracking updates. Tracking is only available once it clears customs and is picked up by our carriers

Do you have lead times on manufacturing?

No, all our items are stocked. no wait time on manufacturing, ensuring immediate access to quality furniture.

What does shipping cost?

All our prices are inclusive of shipping cost for any order over $150.00

How can I track my order?

All tracking information is provided via an automated email once checkout has been completed and finalised. You can also track your order via our website on our ‘Track’ page located under 'Customer Care'

What if I don't receive my order?

Please contact the Victoria Queen Customer Care Team who will promptly provide you with a solution: hello@victoriaqueen.com

What if I haven't received all my items?

Please contact the Victoria Queen Customer Care Team who will promptly provide you with a solution: hello@victoriaqueen.com

What payment methods do you accept?

We accept various payment methods to ensure convenience for our customers. Currently, we accept credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we also offer the option to pay through popular digital payment services such as PayPal and Apple Pay.

What is your return policy?

We offer a ‘no return policy’ due to change of mind. We only accept return orders that are considered faulty in accordance with our warranty terms. Goods damaged while in transit will be considered at our discretion. Please list our Refund + Warranty Policy' located at the bottom of our home page.

What is your warranty policy?

Please visit our 'Refund + Warranty Policy' located at bottom of our home page under 'Policies'

Who can I contact?

Please contact the customer care team: hello@victoriaqueen.com for any questions or concerns you may have. 

What is your email response time?

Our Customer care team will respond to you within 24/48 hours

Where are you located?

We are an Australian based company whom have several warehouse's located globally