FAQ

Once your order is shipped, you'll receive a tracking number. If there are no updates yet, don’t worry — this is normal.

If your order is sent from our overseas warehouse, then tracking won’t update until it arrives in your country. Once the local shipping company picks it up and scans it, the tracking details will start showing updates.

Shipping can take anywhere from 10-14 business days as disclosed on our website under ‘Shipping’. We source our products from a variety of different suppliers hence why shipping times can vary. Factors such as destination play a huge role in this. Also, please consider shipping may take longer due to any global economic conditions.

We post all items once payment has cleared into our account which is generally between 1-3 days.

Sea freight typically takes approximately 8-10 weeks for delivery to your doorstep, worldwide. Custom orders may take longer

The direct transportation from the port to your location without intermediary stops for scanning prevents us from providing real-time tracking updates. Tracking is only available once it clears customs and is picked up by our carriers.

No, all our items are stocked. No wait time on manufacturing, ensuring immediate access to quality furniture.

All our prices are inclusive of shipping cost for any order over $250.00

All tracking information is provided via an automated email once checkout has been completed and finalised. You can also track your order via our website on our ‘Track’ page located under 'Customer Care'.

Please contact the Victoria Queen Customer Care Team who will promptly provide you with a solution: hello@victoriaqueen.com

Please contact the Victoria Queen Customer Care Team who will promptly provide you with a solution: hello@victoriaqueen.com

We accept various payment methods to ensure convenience for our customers. Currently, we accept credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we also offer the option to pay through popular digital payment services such as PayPal and Apple Pay.

We offer a ‘no return policy’ due to change of mind. We only accept return orders that are considered faulty in accordance with our warranty terms. Goods damaged while in transit will be considered at our discretion. Please list our 'Refund + Warranty Policy' located at the bottom of our home page.

Please visit our 'Refund + Warranty Policy' located at bottom of our home page under 'Policies'.

Please contact the customer care team: hello@victoriaqueen.com for any questions or concerns you may have. 

Our Customer care team will respond to you within 24/48 hours.

We are an Australian based company whom have several warehouse's located internationally.