Delivery

We offer FREE delivery on all orders over $250.

We currently offer worldwide shipping! Our shipping services cover destinations such as United States, Canada and Australia. For any questions about our shipping methods, please reach out to our support on the contact page.

Once you've placed your order, we kindly ask for your patience as we require some time to process orders, as they are initiated only after funds have successfully cleared into our account, however can take longer if placed on weekends due to inoperative hours. You will receive a notification when your order has shipped. Please see approximate shipping timeline below for various shipping methods: 

AIR FREIGHT

  • Payment Clearance: 2-3 days
  • Order Processing: 2 days
  • Tracking Added: Same day 
  • Shipping: 7-10 days
  • Total: 10-14 (business days)

SEA FREIGHT

  • Payment Clearance: 2-3 days
  • Order Processing: 5-7 days (custom package parcel) 
  • Shipping: 20-30 business days
  • Tracking Added: At arrival of designated port
  • Total: 6-8 weeks 

    Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

    Note: The shipping times stipulated above under "Air Freight" are for smaller items that can be delivered via air freight such as our Home Decor products. Larger items in excess of 20kg and/or in excess of 1m x 1m such as: Coffee Tables, Sofas & Occasional Chairs will be delivered via sea freight which can take anywhere between 6-8 weeks. Tracking for all items via sea freight will only become available once it has successfully reached the designated port, this is industry standard. 

    How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

    If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.

    How will my sea frieght item(s) be delivered? 

    You can expect to be contacted by the carrier directly to arrange a suitable delivery time and day that aligns with your schedule. We understand the importance of flexibility, so they'll work with you to find the most convenient options.

    It's essential to note that timely communication is crucial in this process. If, for any reason, we're unable to agree on a delivery date within 9-14 business days of communication from the carrier, storage fees may apply. These fees will be payable on your behalf to ensure that your item is securely stored until a suitable delivery arrangement can be made.

    Refunds, returns, and exchanges

    We only accept returns for faulty goods as per consumer laws and will replace the item in full and/or cover any other associated costs involved to our discretion. We do not offer any exchanges. Please choose carefully

    You can read more about our Refund Policy here.

    Contact Us

    If you have any further questions, please don't hesitate to contact us.