Fraktpolicy

SHIPPING POLICY

Victoria Queen Pty Ltd (ACN 630 122 600)
38 Brentwick Drive, Greensborough VIC 3088, Australia
hello@victoriaqueen.com

Free shipping
Shipping is free on all orders.

Where our products ship from
Our pieces are sourced from our network of international suppliers and shipped directly to you. Delivery times depend on the size of the item, how it is shipped, and whether it is made to order.

Order processing
Orders are processed once payment has cleared, usually within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.

Estimated delivery times: Australia

Item type Examples Shipping method Estimated delivery
Small items (up to 60cm long and 5kg) Vases, cushions, bathroom accessories Air 10–20 days
Medium items Pendant lights, small stools, bedside tables Air 3–4 weeks
Large furniture (non-timber) Sofas, marble and stone tables, metal furniture Sea 6–10 weeks
Large furniture (timber) Timber tables, beds, cabinets Sea 8–12 weeks

Made-to-order and customised items (colour, material or size) can take an extra 1–3 weeks before dispatch.

Estimated delivery times: international
Small items: United States 10–17 days, Europe 10–20 days, Singapore 11–15 days.
For medium and large furniture outside Australia, please email hello@victoriaqueen.com before ordering and we will confirm an estimate for your location.

Delays
All delivery times are estimates. Some items may take longer than estimated, for example when a shipment is held for routine customs checks or during periods of high demand. Our suppliers also have extended holiday closures in late January to February, so orders placed during this time may take longer. If your order is delayed, we will let you know.

Tracking
You will receive an email with tracking details once your order has shipped.

  • Small items: tracking is usually available within 48 hours of dispatch.
  • Medium and large items: these travel by freight, and detailed tracking usually becomes available once the item is with the delivery carrier for the final stage of its journey. Until then, contact hello@victoriaqueen.com at any time and we will give you an update.

Import duties and taxes
Import duties, taxes and customs clearance are handled by Victoria Queen and included in the price. You won't be asked to pay anything extra on delivery.

Delivery of large items

  • Large items are delivered to the front door or ground floor of your property. Delivery does not include carrying items upstairs, room placement, unpacking, assembly or packaging removal.
  • The carrier will contact you to arrange a delivery time. If a delivery time cannot be arranged within 9–14 business days, the carrier's warehouse may charge storage fees, which are the customer's responsibility.
  • Please make sure the item will fit through doors, hallways and stairwells before ordering.

Inspect on arrival
Please check your order when it arrives. If anything is damaged, email hello@victoriaqueen.com within 14 days of delivery with photos of the item and packaging. See our Refund + Warranty Policy for full details.

Missing or incomplete orders
Items from the same order may arrive in separate deliveries. If you haven't received all your items within the estimated time, please contact hello@victoriaqueen.com.